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strong{color:#93a09b}.calendarCount{justify-content:center;align-items:baseline;gap:3px;min-height:23px;line-height:1;display:flex}.calendarCount strong{font-variant-numeric:tabular-nums;font-size:20px;line-height:1}.calendarCount em{color:var(--ink-soft);font-size:9px;font-style:normal;font-weight:700}.calendarResponse{justify-content:center;align-items:baseline;gap:3px;min-height:21px;line-height:1;display:flex}.calendarResponse strong{font-variant-numeric:tabular-nums;font-size:18px;line-height:1}.calendarResponse em{color:var(--ink-soft);font-size:9px;font-style:normal;font-weight:700}.calendarResponseSample{color:var(--ink-soft);font-size:8px;font-weight:700;line-height:1}.calendarCell.response-mode{gap:2px;padding-top:7px}.calendarCell.response-mode.response-near .calendarResponse strong{color:#a66b16}.calendarCell.response-mode.response-late .calendarResponse 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.calendarCount>em{color:#d62f24!important}.calendarCell.off{background:#f0f2f1}.calendarCell.off .calendarScheduleLabel{color:#65716d}.calendarCell.leave{background:#fff1e8}.calendarCell.leave .calendarScheduleLabel{color:#ae4b3c}.calendarCell.internal-assignment{background:#eaf8ef}.calendarCell.internal-assignment .calendarScheduleLabel{color:#287457}.calendarCell.external-assignment{background:#edf5ff}.calendarCell.external-assignment .calendarScheduleLabel{color:#356f9b}.calendarCell.training{background:#fff0f4}.calendarCell.training .calendarScheduleLabel{color:#a54767}.calendarCell.unknown{color:#9aa4a0;background:#f3f5f4}.calendarMetric{background:#f8fbf9}.calendarMetric strong,.calendarMetric small{display:block}.calendarMetric strong{font-size:17px}.calendarMetric small{color:var(--ink-soft);margin-top:4px;font-size:10px}.calendarSummaryColumn{background:#e7f2ed!important}.ticketCalendarScroll tfoot th,.ticketCalendarScroll tfoot td{border-top:1px solid #cddbd4;height:44px}.ticketCalendarScroll tfoot .calendarEmployeeColumn{z-index:4}.calendarAggregateLabel{color:var(--ink);font-size:12px;font-weight:800}.calendarAggregateCell{font-variant-numeric:tabular-nums;background:#fff}.calendarAggregateCell strong,.calendarAggregateCell small{display:block}.calendarAggregateCell strong{font-size:14px}.calendarAggregateCell small{color:var(--ink-soft);margin-top:2px;font-size:9px}.aggregate-total .calendarEmployeeColumn,.aggregate-total .calendarAggregateCell{background:#edf7f2}.aggregate-workforce .calendarEmployeeColumn,.aggregate-workforce .calendarAggregateCell{background:#eef5fb}.aggregate-average .calendarEmployeeColumn,.aggregate-average .calendarAggregateCell{background:#fff}.aggregate-threshold .calendarEmployeeColumn,.aggregate-threshold .calendarAggregateCell{background:#fff6e8}.aggregate-response-median .calendarEmployeeColumn,.aggregate-response-median .calendarAggregateCell{background:#eef5fb}.aggregate-response-average .calendarEmployeeColumn,.aggregate-response-average .calendarAggregateCell{background:#fff}.calendarFootnote{color:var(--ink-soft);justify-content:space-between;gap:12px;padding:0 4px;font-size:11px;display:flex}.calendarDetailDialog{width:min(760px,100%)}.calendarExportDialog{width:min(620px,100%)}.calendarExportDialog .modalHeader p{color:var(--ink-soft);margin:5px 0 0;font-size:12px}.calendarExportBody{gap:18px;padding:6px 22px 22px;display:grid}.calendarExportRange{grid-template-columns:1fr 1fr;gap:12px;display:grid}.calendarExportRange label{color:var(--ink-soft);gap:6px;font-size:11px;font-weight:800;display:grid}.calendarExportRange input{border:1px solid var(--line);width:100%;min-height:42px;color:var(--ink);background:#fff;border-radius:7px;padding:0 10px}.calendarExportScope{color:var(--ink-soft);align-items:center;gap:7px;font-size:11px;display:flex}.calendarExportScope strong{color:var(--forest);background:#edf7f2;border:1px solid #c5dcd2;border-radius:4px;padding:5px 8px}.calendarExportModes{grid-template-columns:1fr 1fr;gap:10px;display:grid}.calendarExportModes label{border:1px solid var(--line);cursor:pointer;background:#fbfdfc;border-radius:7px;grid-template-columns:18px 1fr;align-items:start;gap:9px;min-height:88px;padding:14px;display:grid}.calendarExportModes label:has(input:checked){background:#edf7f2;border-color:#61a48c;box-shadow:0 0 0 2px #28795a14}.calendarExportModes input{accent-color:var(--forest);margin-top:3px}.calendarExportModes span,.calendarExportModes strong,.calendarExportModes small{display:block}.calendarExportModes strong{color:var(--ink);font-size:13px}.calendarExportModes small{color:var(--ink-soft);margin-top:5px;font-size:10px;line-height:1.5}.calendarExportError{color:#a23f32;background:#fff4f1;border:1px solid #e8bcb5;border-radius:7px;padding:10px 12px;font-size:12px}.calendarExportActions{border-top:1px solid var(--line);justify-content:flex-end;gap:9px;padding:16px 22px;display:flex}.calendarExportActions button{width:auto;min-width:110px;margin:0}.calendarDetailDialog .modalHeader p{color:var(--ink-soft);margin:5px 0 0;font-size:12px}.calendarDetailBody{min-height:180px;padding:8px 20px 20px;overflow:auto}.calendarTicketRow{border-bottom:1px solid var(--line);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px 18px;padding:13px 4px;display:flex}.calendarTicketRow>div{align-items:center;gap:12px;min-width:0;display:flex}.calendarTicketRow>div:first-child{flex:1}.calendarTicketRow strong{color:var(--forest);flex:none}.calendarTicketRow span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.calendarTicketRow time{color:var(--ink-soft)}.calendarTicketRow .calendarTicketTiming{flex-wrap:wrap;flex:0 390px;justify-content:flex-end;gap:5px 10px}.calendarTicketTiming time{font-size:10px}.calendarTicketTiming em{color:var(--forest);white-space:nowrap;background:#edf5f1;border-radius:4px;padding:3px 6px;font-size:10px;font-style:normal;font-weight:800}.calendarTicketTiming .assignmentTiming{color:#245b7a;background:#eef5fb}.calendarTicketTiming .missedTiming{color:#a34b18;background:#fff1e8}.calendarTicketTiming .assignmentCount{color:#8a5b18;background:#fff6e8}.assignmentTimeline{width:100%;color:var(--ink-soft);margin-left:56px;font-size:11px}.assignmentTimeline summary{cursor:pointer;width:fit-content;color:var(--forest);font-weight:800}.assignmentTimeline ol{gap:5px;margin:8px 0 0;padding-left:20px;display:grid}.assignmentTimeline li{padding-left:3px}.assignmentTimeline li time{min-width:132px;margin-right:8px;display:inline-block}.customerWaitWorkspace{border:1px solid var(--line);background:#fff;border-radius:8px;overflow:hidden}.customerWaitHeader{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;padding:18px 20px;display:flex}.customerWaitHeader h3{margin:3px 0 0;font-size:19px}.customerWaitHeader>span{color:var(--ink-soft);font-size:11px}.customerWaitSummary{border-bottom:1px solid var(--line);background:#f8fbf9;grid-template-columns:repeat(6,minmax(0,1fr));display:grid}.customerWaitSummary article{border-right:1px solid var(--line);min-width:0;padding:13px 16px}.customerWaitSummary article:last-child{border-right:0}.customerWaitSummary span,.customerWaitSummary small{color:var(--ink-soft);font-size:10px}.customerWaitSummary strong{color:var(--ink);font-variant-numeric:tabular-nums;margin:5px 4px 0 0;font-size:19px;display:inline-block}.customerWaitSummary .attention strong{color:#c52c22}.customerWaitList{display:grid}.customerWaitRow{border:0;border-bottom:1px solid var(--line);min-height:68px;color:var(--ink);cursor:pointer;text-align:left;background:#fff;grid-template-columns:minmax(240px,1fr) 120px 76px 180px;align-items:center;gap:14px;padding:10px 18px;display:grid}.customerWaitRow:last-child{border-bottom:0}.customerWaitRow:hover{background:#f5faf7}.customerWaitIdentity{align-items:baseline;gap:10px;min-width:0;display:flex}.customerWaitIdentity strong{color:var(--forest);flex:none}.customerWaitIdentity>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.customerWaitAssignee,.customerWaitDuration{gap:3px;display:grid}.customerWaitAssignee small,.customerWaitDuration small{color:var(--ink-soft);font-size:10px}.customerWaitAssignee b{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.customerWaitStatus{width:fit-content;color:var(--forest);background:#edf5f1;border-radius:4px;padding:4px 7px;font-size:10px;font-weight:800}.customerWaitDuration{text-align:right;justify-items:end}.customerWaitDuration strong{font-variant-numeric:tabular-nums;font-size:15px}.customerWaitDuration.late strong{color:#c52c22}.customerWaitDetailDialog{width:min(860px,100%)}.customerWaitDetailDialog .modalHeader p{max-width:700px;color:var(--ink-soft);margin:5px 0 0;font-size:12px}.customerWaitDetailBody{min-height:260px;padding:18px 22px 24px;overflow:auto}.customerWaitTimingGrid{border:1px solid var(--line);border-radius:7px;grid-template-columns:repeat(4,minmax(0,1fr));margin:0 0 20px;display:grid}.customerWaitTimingGrid>div{border-right:1px solid var(--line);min-width:0;padding:12px 14px}.customerWaitTimingGrid>div:last-child{border-right:0}.customerWaitTimingGrid dt{color:var(--ink-soft);font-size:10px;font-weight:800}.customerWaitTimingGrid dd{overflow-wrap:anywhere;margin:5px 0 0;font-size:12px;font-weight:800}.customerWaitContent,.customerWaitTimeline{padding:4px 0 18px}.customerWaitContent h3,.customerWaitTimeline h3{margin:0 0 9px;font-size:14px}.customerWaitContent p{max-height:210px;color:var(--ink);white-space:pre-wrap;background:#f4f8f6;border-left:3px solid #8cb8a5;margin:0;padding:13px 15px;font-size:12px;line-height:1.65;overflow:auto}.customerWaitTimeline ol{border-top:1px solid var(--line);gap:0;margin:0;padding:0;list-style:none;display:grid}.customerWaitTimeline li{border-bottom:1px solid var(--line);grid-template-columns:160px 1fr auto;align-items:center;gap:12px;padding:10px 4px;display:grid}.customerWaitTimeline time{color:var(--ink-soft);font-variant-numeric:tabular-nums;font-size:11px}.customerWaitTimeline span{font-size:12px;font-weight:800}.customerWaitTimeline small{color:var(--ink-soft)}.incidentDialog{width:min(920px,100%)}.incidentDialog .modalHeader p{color:var(--ink-soft);margin:5px 0 0;font-size:12px}.incidentBody{min-height:420px;padding:18px 22px 24px;overflow:auto}.incidentSectionHeader{justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.incidentSectionHeader>div{align-items:baseline;gap:9px;display:flex}.incidentSectionHeader span{color:var(--ink-soft);font-size:12px}.incidentForm{border:1px solid var(--line);background:#f8fbf9;border-radius:8px;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:18px;padding:16px;display:grid}.incidentForm label,.platformForm label{color:var(--ink-soft);gap:6px;font-size:11px;font-weight:800;display:grid}.incidentForm input,.incidentForm select,.incidentForm textarea,.platformForm input{border:1px solid var(--line);width:100%;min-height:39px;color:var(--ink);background:#fff;border-radius:7px;padding:8px 10px}.incidentForm textarea{resize:vertical;min-height:68px}.incidentForm .wide{grid-column:1/-1}.incidentForm fieldset{border:1px solid var(--line);border-radius:7px;margin:0;padding:10px}.incidentForm legend{color:var(--ink-soft);padding:0 5px;font-size:11px;font-weight:800}.platformChecks{flex-wrap:wrap;gap:7px;display:flex}.platformChecks label{border:1px solid var(--line);min-height:32px;color:var(--ink);cursor:pointer;background:#fff;border-radius:6px;grid-template-columns:auto auto auto;align-items:center;gap:6px;padding:0 9px;font-size:12px;display:inline-flex}.platformChecks input{width:15px;min-height:15px;padding:0}.platformChecks i,.incidentPlatforms i,.platformStats i,.platformList i{border-radius:3px;flex:none;width:10px;height:10px}.incidentFormActions{justify-content:flex-end;gap:8px;display:flex}.incidentFormActions button{width:auto}.incidentList{gap:10px;display:grid}.incidentItem{border:1px solid var(--line);background:#fff;border-left:4px solid #d29a3d;border-radius:7px;padding:14px 16px}.incidentItem.minor{border-left-color:#6c9a88}.incidentItem.major{border-left-color:#c4473b}.incidentItemHeader{justify-content:space-between;align-items:center;gap:14px;display:flex}.incidentItemHeader>div{align-items:center;gap:8px;display:flex}.incidentItemHeader button{color:var(--forest);cursor:pointer;background:0 0;border:0;padding:4px 7px;font-weight:800}.incidentItemHeader button.dangerText{color:#b44236}.severityBadge{color:#8a5b13;background:#fff2d9;border-radius:4px;padding:3px 6px;font-size:10px;font-weight:800}.incidentItem.minor .severityBadge{color:#287457;background:#eaf5f0}.incidentItem.major .severityBadge{color:#ae3e33;background:#ffebe7}.incidentPlatforms{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.incidentPlatforms span{background:#f1f5f3;border-radius:4px;align-items:center;gap:5px;padding:3px 7px;font-size:11px;font-weight:700;display:inline-flex}.incidentItem p{color:var(--ink-soft);margin:8px 0 0;font-size:12px;line-height:1.55}.incidentItem p b{color:var(--ink)}.incidentItem .incidentTime{color:var(--ink);font-weight:700}.incidentItem>small{color:var(--ink-soft);margin-top:7px;display:block}.platformStats{grid-template-columns:repeat(2,1fr);gap:10px;display:grid}.platformStats article{border:1px solid var(--line);background:#fff;border-radius:8px;grid-template-columns:1fr auto;gap:5px 14px;padding:14px;display:grid}.platformStats article>div{align-items:center;gap:7px;display:flex}.platformStats article>div span{color:var(--ink-soft);font-size:11px}.platformStats article>strong{color:var(--forest);font-size:18px}.platformStats article>small{color:var(--ink-soft);grid-column:1/-1}.platformForm{border-bottom:1px solid var(--line);grid-template-columns:1.2fr 1fr 1.5fr 72px auto auto auto;align-items:end;gap:9px;margin-bottom:16px;padding-bottom:16px;display:grid}.platformForm input[type=color]{padding:4px}.platformForm .platformActive{white-space:nowrap;align-items:center;gap:6px;min-height:39px;display:flex}.platformForm .platformActive input{width:16px;min-height:16px;padding:0}.platformForm button{width:auto;min-height:39px}.platformList{grid-template-columns:repeat(2,1fr);gap:8px;display:grid}.platformList>button{border:1px solid var(--line);min-height:56px;color:var(--ink);cursor:pointer;text-align:left;background:#fff;border-radius:7px;align-items:center;gap:9px;padding:10px 12px;display:flex}.platformList>button.inactive{opacity:.58}.platformList span{flex:1;gap:3px;display:grid}.platformList small{color:var(--ink-soft)}.platformList em{color:var(--ink-soft);font-size:10px;font-style:normal}@media (max-width:860px){.topbar{flex-wrap:wrap;align-items:flex-start}.topbarActions{width:100%;margin-left:0;padding-bottom:3px;overflow-x:auto}.topbarActions .securityBadge{font-size:12px}.topbarActions .securityBadge small{display:inline}.newUserForm{grid-template-columns:1fr 1fr}.newUserForm .primaryButton{width:100%}.statusDashboard,.statusCountGrid,.statusDetails{grid-template-columns:1fr 1fr}.ticketCalendarToolbar{flex-direction:column;align-items:flex-start}.ticketCalendarControls{justify-content:flex-start;width:100%;padding-bottom:3px;overflow-x:auto}.ticketCalendarControls>*{flex:none}.customerWaitSummary{grid-template-columns:repeat(3,1fr)}.customerWaitSummary article:nth-child(3){border-right:0}.customerWaitRow{grid-template-columns:minmax(200px,1fr) 110px 76px 155px}.platformForm{grid-template-columns:1fr 1fr}.platformForm label:nth-child(3){grid-column:1/-1}}@media (max-width:620px){.authCard{padding:26px 22px}.modalBackdrop{align-items:end;padding:0}.modalCard{border-radius:15px 15px 0 0;max-height:94vh}.modalHeader{padding:16px}.systemBody{padding:14px}.systemTabs{padding-left:10px;overflow-x:auto}.systemTabs button{white-space:nowrap}.newUserForm,.statusDashboard,.statusDetails,.statusCountGrid{grid-template-columns:1fr}.syncControlPanel{flex-direction:column;align-items:stretch}.syncControlActions button{flex:1}.changelogEntry{grid-template-columns:1fr;gap:8px}.ticketCalendarToolbar,.customerWaitHeader{padding:14px}.customerWaitSummary{grid-template-columns:repeat(2,1fr)}.customerWaitSummary article:nth-child(3){border-right:1px solid var(--line)}.customerWaitSummary article:nth-child(2n){border-right:0}.customerWaitRow{grid-template-columns:minmax(0,1fr) auto;gap:7px 12px;padding:12px 14px}.customerWaitIdentity{grid-column:1/-1}.customerWaitAssignee{grid-column:1}.customerWaitStatus{grid-area:2/2}.customerWaitDuration{text-align:left;grid-area:3/1/auto/-1;justify-items:start}.customerWaitTimingGrid{grid-template-columns:1fr 1fr}.customerWaitTimingGrid>div:nth-child(2){border-right:0}.customerWaitTimingGrid>div:nth-child(-n+2){border-bottom:1px solid var(--line)}.customerWaitDetailBody{padding:14px}.customerWaitTimeline li{grid-template-columns:1fr auto}.customerWaitTimeline li span{grid-column:1}.customerWaitTimeline li small{grid-area:2/2}.ticketCalendarControls{grid-template-columns:38px minmax(0,1fr) 38px;display:grid;overflow:visible}.ticketCalendarControls>*{min-width:0}.ticketCalendarControls .calendarMode{grid-column:1/-1}.ticketCalendarControls .calendarMode button{flex:1}.ticketCalendarControls input[type=date]{width:100%}.ticketCalendarControls .calendarCustomRange{grid-column:2;grid-template-columns:1fr;gap:5px;display:grid}.ticketCalendarControls .calendarCustomRange label{grid-template-columns:28px minmax(0,1fr);display:grid}.ticketCalendarControls .calendarCustomRange label input{width:100%}.ticketCalendarControls .calendarCustomRange i{display:none}.ticketCalendarControls .compactButton{grid-column:1}.ticketCalendarControls .calendarDutyFilter{grid-column:2/-1;width:100%}.ticketCalendarControls .calendarGroupFilter,.ticketCalendarControls .calendarSearch,.ticketCalendarControls .incidentOverviewButton,.ticketCalendarControls .calendarExportButton{grid-column:1/-1;width:100%}.calendarExportRange,.calendarExportModes{grid-template-columns:1fr}.calendarExportScope{flex-wrap:wrap}.incidentBody{padding:14px}.incidentForm,.platformStats,.platformList,.platformForm{grid-template-columns:1fr}.incidentForm .wide,.platformForm label:nth-child(3){grid-column:1}.incidentItemHeader{align-items:flex-start}.ticketCalendarScroll th,.ticketCalendarScroll td{width:88px;min-width:88px}.ticketCalendarScroll.fourWeeks th,.ticketCalendarScroll.fourWeeks td{width:82px;min-width:82px}.ticketCalendarScroll .calendarEmployeeColumn{width:126px;min-width:126px;padding-inline:9px}.calendarEmployeeName{font-size:13px}.calendarFootnote{flex-direction:column}.calendarTicketRow{flex-direction:column;align-items:flex-start;gap:7px}}@media (max-width:420px){main{width:calc(100% - 16px)}.topbar{gap:10px}.brandMark{width:42px;height:42px}.intro{padding-top:30px}.intro h2{font-size:32px}.businessTicket dl{grid-template-columns:1fr}.tableActions{flex-wrap:wrap}}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}